Jarrett House NorthNow with 80% less politics!

Charles Giancarlo and Steve Mills are on a panel with two Gartner officers. Giancarlo defines “complexity” as anything that causes customers headaches in implementation. Customers want simplicity, by which they mean that solutions are thoroughly tested for their environment, not fewer features. He points out that we simplify the mundane (networking protocols) and then [...]

One thing I find interesting is the small number of bloggers in attendance at the conference. I’m currently sitting next to the only other blogger on the conference blogroll, Boris Pevzner of Centrata (and of MIT Course 6 mid-90s). Feedster and Technorati don’t turn up many hits for ITxpo; in fact, Feedster notes that this [...]

Ken McGee is speaking about real time enterprises. He claims that with real time enterprises, which represents IT moving beyond its traditional boundaries into adding real value through real time monitoring and modeling of events in the company, that business uncertainty becomes “unnecessary and unavoidable.” The talk is an expansion on Ken’s book, Heads Up. [...]

This morning’s first session for me, Excellence in IT Service and Support, was a review of best practices in service desk management. A few interesting data points came out in the context of the talk, including informal survey results (of Gartner Data Center conference attendees) indicating that about 62% of respondents intend to adopt ITIL, [...]

Some follow up links on IBM/Tivoli’s ITSM announcements yesterday.
CNET: IBM’s Tivoli tackles IT processes: “The majority of application failures are due to changes that get introduced to a working system, said Bob Madey, vice president of strategy and business development for Tivoli.”
ComputerWorld: IBM unveils Tivoli systems management software. “The idea of having a centralized database [...]

Yesterday’s update to Tiger does not address the iChat issues that many newly upgraded users are having, and this new support article, “iChat AV 3.0: ‘Insufficient bandwidth’ messages,” indicates why. The article suggests that iChat’s newly added QoS features are (irony alert) breaking the iChat experience for many users, since the DSCP used to implement [...]