Moving on
Career news: I am leaving iET Solutions to pursue other opportunities. It’s been a great ride, and I’ve learned a lot about the enterprise software business, from working with analysts to managing cross-market requirements and building roadmaps for complex suites of technology. My favorite project is the one that we just shipped: we took the [...]
Service Request takes front stage
Rob England writes in a recent ITSMWatch article about the evolution of the ITIL Request, from not even being mentioned to being a peer with Incidents, and points out that ITIL could go further: ITIL v4 will, most likely, I predict, finally recognise that the Service Desk deals with generic Requests/Tickets/Issues/Incoming. These Requests have multiple [...]
itSMF show notes: don’t fear ITIL v.3
I have been at the itSMF Fusion conference in Charlotte, NC for the past two days; today is the last day for the vendor exhibits, so I’ll be packing up tomorrow morning to head back to Boston. It’s been fairly eventful. We announced a new version of our flagship ITSM product yesterday; completed a rigorous [...]
iET Solutions in the Gartner Magic Quadrant
Last Friday, Gartner released the Magic Quadrant for the IT Services Desk, a research report that identifies the top players in the enterprise market for IT service desk software. iET Solutions made the Magic Quadrant for the first time this year. The report costs $1,995 from Gartner, but you will be able to access the [...]
