So in the middle of a broad battery recall for older Powerbook and iBook batteries (my machines weren’t affected by this one), I thought I’d follow up about my own battery situation. As you’ll recall, Apple is also recalling some MacBook Pro batteries, not for explosive reasons but because they apparently “don’t meet the company’s performance standards” (more on what that means in a second). And you’ll also recall that when I sent in my notice, I got a pair of iPod earbuds instead of batteries.
Yesterday afternoon I spent something like an hour and 15 minutes on the phone to Apple support waiting for an answer. Finally they put me in touch directly with a guy in Dispatch, who said, “I have no idea how that happened,” and sent the new battery out. This time I have a tracking number, so I have a high level of confidence that I’ll actually get the battery.
But back to the real battery recall: it’s funny how different news outlets are handling the news. While most are saying that it’s bad news for Sony, good old Business Week managed to spin the recall as a “more bad news for Apple” story… By contrast, the analysis in Forbes, which points out the technological and manufacturing issues underlying the problem, is much deeper and more insightful.
Finally, an article on iPodNN appears to tie the mysterious “high standards for battery performance” that were at issue in the MacBook Pro recall to the infamous MacBook Pro whine, which is only audible when the device is on battery power. We’ll see when my new battery comes in, but maybe this will make the laptop as quiet as the old G4 was…