How to upsell with poor channel management, by Toyota

As I alluded in passing last week, we made a pretty big personal purchase, finally replacing Lisa’s 12-year old Geo with a new car. We wanted something a little bigger for cargo considerations, as well as for more comfortably hauling more than two or three people—long car trips with her parents are sometimes a challenge in the Passat thanks to the limited storage space. So, reluctantly, we decided to go for an SUV (we aren’t quite ready for a minivan). But we didn’t want to compromise too much on gas mileage, especially in this post-Katrina world.

On a recommendation from Charlie and Carie we started out looking at the Toyota RAV-4, which has been redesigned this year. It’s much bigger, almost as long as a Highlander, and now has the option for a third-row seat—something that we felt might give us some additional flexibility and was also on our requirements list. Thanks to some clever engineering and flexibility in the on-demand AWD, Toyota claims to be able to squeeze 28 MPG highway/24 city from the 4-cylinder engine that’s the base configuration. Sounded great.

Unfortunately at this point the limits of Toyota’s product design process revealed themselves. Lisa wanted a moonroof but found out we couldn’t get it if we had the third row seat—something about the required headroom for the third seat being consumed by the space for the moonroof to retract. OK, not the end of the world. But the next point was. While it’s theoretically possible to order a RAV-4 Limited, which comes with side impact airbags unlike the base model, with a third row seat, no such models would be in the channel until late April. This was too much, and bad planning on Toyota’s part. After all, if you’re planning to carry older passengers or other extended family and thus need a third row seat, I would think the side impact air bags would be very important. Regretfully, we said goodbye to the RAV-4 and started looking at other options.

We briefly looked at the Subaru Tribeca, their new bigger SUV, but had to nix it; Lisa’s parents said the rear seat felt like sitting on two inches of padding on top of a steel plate, and described the ride in the back as very rough. So Lisa returned to Toyota and looked again at the Highlander Hybrid—and found that at the base trim level she could get a third row seat, side curtain airbags, and a moonroof. Problem solved, and with some aggressive negotiation we got a good enough deal on one that we were able to upgrade it with leather and heated seats.

So we now have a hybrid, with EPA numbers of 31 city/28 highway. We got closer to 24 on a shakedown drive on Saturday from Boston to Portland and back, but we weren’t driving especially cautiously, and early results gadding about Arlington have been very promising on the city side. We’re not foolish enough to believe we’ll totally recoup the cost difference in better mileage—although the payback calculations that are commonly used to determine such periods probably underestimate the five-year increase in gas prices—but as early adopters we feel like just investing in the technology will ultimately encourage the evolution of more efficient vehicles.

In fact, I’ve started to wonder if my beloved Passat might have to go for some smaller, more fuel efficient vehicle, now that we have a big family hauler. Too bad you can’t buy a passenger diesel in Massachusetts; the TDI version of the Golf sounds awfully promising…

Alive

I’m just back from another blitzkrieg trip to Las Vegas. Fortunately there was no food poisoning this time. But I’m so jetlagged that (aside from a post I queued up on the plane) I don’t expect there to be much written here for the next day or so.

New mix: Sting Sundries

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At Art of the Mix: Sting Sundries. This one goes back a ways: 18 years, to be exact.

I was just getting started in pop music and was discovering the wonder of the b-side. Since I only listened to a handful of artists and since Sting’s 1987 release “…Nothing like the Sun” was in the process of rocking my world, I was seeking out Sting singles for the b-sides. I found two: the 12″ vinyl of “We’ll Be Together” and the CD3 of “Englishman in New York.” I subsequently went crazy trying to figure out how to get the CD3 to play so I could tape it. You could buy an adapter to make it a 5” disc, but the adapter wouldn’t work in my parents’ CD player so I had to beg friends to let me see if it would play in theirs. I finally managed to tape the songs and in my infinite wisdom sold the CD3 some years later. At least I still have the vinyl.

I filled half a 60 minute tape with Sting rarities and shared it with Fury, who filled the other side with Dream of the Blue Turtles era b-sides and cuts from the Eberhard Schoener album Video Magic. I was hooked. I still have the tape.

Fast forward: many b-sides and the Internet later, I’m still missing five of the songs on the original tape in digital form but decided to release an updated version anyway with some newer rarities added in, including prototype cuts from Strontium 90, the band in which Sting met Andy Summers and Stewart Copeland, and a 1978 single from Sting with a backing band called the Radioactors. For those missing five songs, including the ten-minute version of “Up From the Skies” recorded in the studio with Gil Evans’ band, I’ll have to keep looking.

Friday Random 10: Thank God for Random 10 edition

So much to write about and so little time! I’ll update about Lisa’s new car later, but for now here’s a completely indecipherable list of what’s on my iPod today:

  1. Stafrænn Hákon, “Tætir rækju” (Skvettir edik á ref)
  2. Anonymous 4, “A mundi domina” (A Star in the East)
  3. David Byrne, “U.B. Jesus” (Look Into the Eyeball)
  4. Loretta Lynn, “Little Red Shoes” (Van Lear Rose)
  5. The Breeders, “Mad Lucas” (Last Splash)
  6. Jane’s Addiction, “Up the Beach” (Nothing’s Shocking)
  7. Vic Gammon, “Bring Us In Good Ale” (The Tale of Ale)
  8. Peter Gabriel, “Stigmata” (Passion)
  9. Pavement, “Starlings of the Slipstream” (Brighten the Corners)
  10. Grandaddy, “Gentle Spike Resort” (Concrete Dunes)

…And he’s out

Okay, true confession time: I’ve been watching “Beauty and the Geek 2.” I’d love to say it was only because of the MIT connection (one of the male competitors, Ankur, is an MIT grad student), but honestly it’s a sweet reality show. The concept that smart-but-klutzy geeks and smooth-but-dumb beauties can actually learn from each other…  and that they can grow fond of each other… brilliant. Every geek in the world is guaranteed to become hooked on the first viewing…

Alas, Ankur was eliminated tonight. But I’ll keep watching. I’m a fan of the Woody Allen-esque Josh. I guess this means I’m now officially TV deadweight; this is the first reality show I’ve watched consistently, and it’s hard not to be hooked.

Entrepreneurship livin’ large

In the We Hate It When Our Friends Become Successful category, I was eating lunch at a local diner yesterday and heard a familiar name on the nearby TV, which was tuned to Fox News. I looked up and there was an old college classmate, Lash Fary (yes, that’s his real name), who has started Distinctive Assets, “a Los Angeles-based entertainment marketing and gifting company.” Briefly, Lash, or the Gift Fary as he’s apparently known professionally, is part of the system responsible for getting high-priced merchandise into stars’ hands through the gift bags and baskets distributed at events like the Oscars (this was the context in which he was on Fox News). He’s also written a book, Fabulous Gifts, about the art of gifting well.

And to think he lived next door to me first year. Man, the places people go.

I think Lash’s story is interesting because it illustrates how an individual can carve out a business path by following his bliss. It’s also interesting because of the overall fabulousness level, of course: “the Gift Fary,” indeed.

Give me a PowerPC Mac mini

Well, the Intel-powered Mac mini is out, released as part of a home-focused set of Apple product announcements yesterday. And my only criticism is that they’ve eliminated the current PowerPC based models from the channel. I understand the reasoning—pricing them at a discount, as has been done with the PowerPC powered iMacs, would lower the price point too far to allow the channel any margin. But I still want one of the original series of Mac minis, even after our purchase of a MacBook Pro (anticipated arrival date still March 22).

Why? It comes down to Classic. At first I didn’t cavil too much at the thought of losing access to programs that run under Mac OS Classic aka Mac OS 9. There is nothing that I run on a daily basis that requires Classic, and that’s been the case ever since the release of Microsoft Office for Mac OS X.

But I’ve been a Mac user for 16 years, and there are quite a few programs that I ran in the first 10 of those years that require Classic that I’ll miss an awful lot if I can’t access them again. Some, like the Talking Moose, have made the jump to Mac OS X versions; for others, like most multimedia CD-ROMs (e.g. the Laurie Anderson Puppet Motel or Peter Gabriel’s media titles), it’s already too late. But there are a host of programs, including the LucasArts Star Wars and Indiana Jones games, Crystal Quest, and even the Mac version of MORE that will be inaccessible to me after this platform transition.

So it’s impractical, but I think that having continued access to the Classic environment in a small form factor machine would be really useful. It appears that Amazon still sells the original Mac minis; I may have to decide about putting my money where my mouth is.

Lists of Bests gets better

My favorite shopping list Internet web application shopping list site, Lists of Bests, has been acquired by the Robot Co-Op. Lists of Bests allows you to mark off CDs, books, and videos that you have consumed that appear on various “best of” lists. I always thought it was a cool concept but the content didn’t update often (I would have loved to see the Village Voice’s Pazz’n’Jop list or the KEXP Top 90.3 lists, for instance) and the community features were weak. Since the Robot Co-Op have done 43 Things, 43 Places, and AllConsuming, I would expect that the revamped Lists of Bests would be much stronger in the community aspect.

Anyway, congrats to Bill Turner and here’s hoping Lists of Bests doesn’t stay offline too long while it is being overhauled.

Schoolhouse Rock on the iTMS

ABC and Apple have posted two volumes of Schoolhouse Rock videos on the iTunes Music Store for download. There’s interesting backlash in the reviews section about the pricing: no attempt was made to provide a volume discount, so each eleven-song video set is priced at $1.99 * 11 = $21.89, or $43.78 for the whole set. Since all 46 songs can be heard on the 30th anniversary DVD for $12.99 at Amazon, I can only assume that the assumption is that people will only be buying individual songs. Which is probably right—born a year before the series started in 1973, I only remember less than half of the ones on iTunes and would only pay money for “Lolly, Lolly, Lolly, Get Your Adverbs Here,” “Conjunction Junction,” and “I’m Just a Bill.” But those three alone would be half the price of the DVD.

Complaints about the business model aside, this is great stuff and would almost be reason by itself to buy a video iPod.

Doc: “Use your ass”

Doc Searls: Lesson for the day: Use your ass. He’s talking about snowboarding, as the summary by Dave Winer makes clear: “Doc Searls and son nail snowboarding. It has a lot to do with falling on your ass and annoying skiers.”

Heh.

I took the day off in compensation for having to work last Monday, and Lisa and I were originally talking about skiing. But it’s maybe going to get to 20° here today, and the mountains will only be colder. Instead, I think we’ll go check out a museum.

GTD part 1: improving your archives

As mentioned last week, I’m trying to improve my workflow by looking at the Getting Things Done (GTD) methodology and specifically thinking about how GTD applies to Outlook. One of the references I came across recommended some more general purpose solutions to improve Outlook that at first I couldn’t reconcile with GTD—what does a better search tool for Outlook have to do with GTD? Everything, it turns out.

I have long been a “filer” with my email. Both my home and work accounts have dozens of dedicated folders, some relating to projects, some to broad topics like “Company,” “Personal,” etc. While this isn’t necessarily a bad thing, the problem is that of course most emails don’t fit neatly into one category, and it can be challenging to find something after I’ve filed it—which of course defeats the purpose of an organizational system.

The built in search in Outlook (I’m using Outlook XP, but I seem to recall the same problem when I used Outlook 2003 at Microsoft) doesn’t help matters much either. Searching just the content in a single folder is dog-slow, and if you want to search across all the folders in a mailbox you might as well go brew a fresh pot of coffee.

Enter Lookout, a dedicated plugin to Outlook that quickly, efficiently, and quietly indexes the contents of your Outlook mailbox and makes retrieval lightning fast. The software is so good that Microsoft bought the company a while back and uses the technology as the core of the MSN Toolbar Suite to index your whole computer. But the MSN Toolbar Suite (and Google Desktop) have always given me the willies for some reason. I don’t like running system wide utilities and I don’t necessarily see the utility of indexing everything on my hard drive when (a) most of my work is on Outlook and (b) the rest is in relational databases or on network drives. Lookout has just about the right scope for my comfort zone, and it works extremely well.

From a GTD perspective, Lookout increases my comfort with saving items for reference and getting them out of my inbox. It also makes me think critically about what I’m saving and whether I ought to be throwing some of it away (horrors!).

Friday Random 10: Truly Random Edition

Here we go again, with a journey down the twisty little roads of my iPod:

  1. Sloan E-52s, “Son of a Preacher Man” (2001-2002)
  2. Yo La Tengo, “Autumn Sweater (Remix by Kevin Shields)” (A Smattering of Outtakes and Rarities)
  3. Billy Bragg and Wilco, “Ingrid Bergman” (Mermaid Avenue)
  4. Steve Reich Ensemble, “City Life III ‘It’s been a honeymoon – Can’t take no mo’” (City Life)
  5. Tom Waits, “Lost in the Harbor” (Alice)
  6. Elvis Costello and the London Symphony Orchestra, “Tormentress” (Il Sogno)
  7. Pulp with the Swingle Singers, “My Body May Die” (Randall and Hopkirk Soundtrack)
  8. Early Music Ensemble of London, “Christe, Qui Lux Es” (Guilliame de Machaut), Music of the Gothic Era)
  9. Run-DMC, “My Adidas” (Raising Hell)
  10. Cat Power, “Back of Your Head” (Moon Pix)

This is why pressing Shuffle on any musical device I own is a little dangerous.

Review: Arab Strap, The Last Romance

I pressed play on the new Arab Strap and was immediately transported—to the standout track on the last Reindeer Section album, a song called “Whodunnit.” Surprising? Not really. The guest vocalist on that track, which was a prickly pear among the mannered (and wonderful) songs from Snow Patrol frontman Gary Lightbody’s Scots supergroup, was Aidan Moffat, the vocalist for Scots band Arab Strap. And once you hear Moffat, you never forget.

As on that release, with The Last Romance it’s that voice that hits you first, that unmistakable Scots slur that lies somewhere between Bob Dylan and Dylan Thomas after a bender. Moffat has one of the great distinct voices in indie music right now, on first listen a mix of mumble, weird Scots, and hangover-perfect enunciation. The great part is that in spite of the apparent defects, Moffat is a master of delivery, with impeccable phrasing, emotionally expressive diction, and a well-concealed melodic sense that leaves the songs stuck in your head long after they’ve stopped playing.

Of course, the other half of Arab Strap, multi-instrumentalist Malcolm Middleton, has a lot to do with the memorableness of the songs. Songscapes as bleak as anything in Mogwai or 1980s-era The Cure drift around Moffat’s woozy vocals in the desperately driving “If There’s No Hope for Us,” the opening depressive waltz “Stink,” or the bitter rocker “Speed Date.”

But the record isn’t one-note simple. The cautious optimism of “Don’t Ask Me to Dance” has the scope of a Peter Gabriel uptempo ballad with lyrics that could be by Johnny Cash, while the acoustic “Confessions of a Big Brother” is positively tender even through the bitter confessions of the narrator’s failings. And “There Is No Ending” is a fine ending indeed, complete with major key, a horn section, and one of the greatest declarations of love ever: “If you can love my growing gut/My rotten teeth and greying hair/Then I can guarantee I’ll do/The same as long as you can bear.”

It’s early in 2006, but this is definitely one of the top releases of the year.

Also published on Blogcritics.

Getting Things Done and Outlook

Confession: I am a lapsed Franklin Covey user, a former Palm user, and otherwise the former user of more productivity methodologies than I can count. So I have read Merlin Mann’s 43 Folders, a blog on implementing productivity workflows on a Mac using the Getting Things Done methodology, with healthy skepticism for the last year or so. One big knock is that for some reason Merlin’s preferred tool, Quicksilver, has always run like a dog on my system. But I finally started reading the actual Getting Things Done book and am convinced that I ought at least to give it a whirl. The idea of ruthlessly keeping the mailbox and other sources of angst clean, immediately dealing with, deleting, incubating, or delegating incoming “stuff,” and totally outsourcing your worry center, all sounds really good to me.

Except, of course, the one really good source of tips I have for GTD, 43 Folders, is all about Mac based solutions. And in spite of my long standing Mac userdom, my work environment is still a Windows XP PC running Outlook.

So I’m going to give some Outlook based solutions a whirl and talk about how they work over the next few days. First off, a few pointers to existing resources, since I’d rather not reinvent the wheel:

  1. The 43 Folders wiki has a page on GTD in Outlook
  2. A great, if old, summary page on setting up GTD in Outlook
  3. The official ($10) resource from David Allen Company on GTD and Outlook
  4. Managing GTD projects in Outlook
  5. Tips, tricks, and other hints in Outlook
  6. An actual GTD add-in