Grab bag: online user experiences

Online donors don’t return? (Blue State Digital) This is the difference between designing for one transaction (i.e. “give now” button) and designing for a relationship (repeated engagement with and clear value proposition to the donor). Translate it into product management and it’s the difference between “feature to close the deal” and “coherent user experience that […]

Persistence of memory: Lengacher’s Cheese House

I ran across a fabulous collection of old postcards from Lancaster County today–a bygone Lancaster County. Not the real Lancaster County that my distant Mennonite ancestors settled, fleeing persecution; nor the modern Lancaster County Route 30, home of strip malls, outlet malls, and the occasional Amish farm, but something in between. Yes, this is the […]