As I wrote in December 2003, there are times when company websites fail to provide the information you need. Oddly, that’s still true with the Whirlpool washing machine we bought then; as of now, 15 months later, I’m still the only hit on Google for that model number. (Thanks to reader John B. for pointing that out!) As I told John, the machine worked well for the six months we had it until we sold the house in Kirkland and moved here, so if you find one on clearance as John did, go for it.
One factor in the dearth of info on the model: that model number was apparently sold only at Best Buy. I’m all for segmenting your product line by retailer (well, not really), but companies who do so should make sure that they still provide all the information a customer might need about every model number on the corporate web site.