New business model: hate your customers
About a month ago, I wrote Universal Music Group to complain about reports that starting in mid 2002, all their CDs would be copy protected using a format that renders them unplayable on Macs and on many CD players. Today I got a response from an automated support email that I've posted. I think there are two things in the letter of interest:
- First, they claim that they hope to include Mac-based "playability" on copy-protected discs, and that they "have not made a commitment" to put copy protection on all their CD releases. This directly contradicts the statement made in Billboard last month.
- Second, they claim that "unauthorized CD 'ripping' leads to illegal Internet distribution of music."
Last updated Thursday, November 24, 2005 at 2:45:32 PM.
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